Five Star Bank Warsaw, NY - 0 Star Service
Posted: Wed Mar 28, 2012 10:01 amI don't normally post negative things, however, this bank has ticked me off.
1. We have been banking with them for 20 years.
2. Last week my wife's ATM card would not work. She called the number on the back of the card and was greeted by the manager of their main branch. My wife explained that the card didn't work. The mgr's response was a snotty "what do you want me to do about it?" My was was already having a bad day and told her to fix it or we would close our account which at that time had over 5 figures in it. They did eventually help her.
3. I have posted about the million penny drive. I called the branch mgr that was doing the drive and asked if I could purchase the pennies. I was told yes. I called Friday and made arrangements to pick up the pennies on Tuesday. I arranged my work schedule and then drove the 40 miles to pick up the pennies yesterday. The manager hid in the office as she had one of the tellers say they wouldn't sell them to me because they didn't get enough????
I don't mind if they weren't going to sell me the pennies. However, all they had to do was say no. Don' t turn me away after I drove there to get them.
1. We have been banking with them for 20 years.
2. Last week my wife's ATM card would not work. She called the number on the back of the card and was greeted by the manager of their main branch. My wife explained that the card didn't work. The mgr's response was a snotty "what do you want me to do about it?" My was was already having a bad day and told her to fix it or we would close our account which at that time had over 5 figures in it. They did eventually help her.
3. I have posted about the million penny drive. I called the branch mgr that was doing the drive and asked if I could purchase the pennies. I was told yes. I called Friday and made arrangements to pick up the pennies on Tuesday. I arranged my work schedule and then drove the 40 miles to pick up the pennies yesterday. The manager hid in the office as she had one of the tellers say they wouldn't sell them to me because they didn't get enough????
I don't mind if they weren't going to sell me the pennies. However, all they had to do was say no. Don' t turn me away after I drove there to get them.