Greetings
We are writing to inform you that currently we are experiencing some delays in processing most silver bullion orders due to the recent surge of volume and production issues from the top-down.
There currently are no delays for gold bullion products but some minor delays as our shipping department is backed up and we are working hard to get back to our standard processing times. For this reason, we clearly post our "typical" processing times throughout our website. We use the word "typical" for a reason because sometimes atypical situations like the one we are currently experiencing arise.
Right now there is a major production and supply problem for silver bullion at the U.S. and Royal Canadian mints as well as many of the private mints we distribute silver products for. These delays have created inventory gaps which have led us to adjust the status of many silver bullion products as being delayed or out of stock.
At the time of many orders, products were in stock and ready to ship, which at the time was the truth as we had product in-house, en route, as well as paid orders with distributors waiting for their production, delivery and shipment.
Currently we have pallets of 2013 Silver Eagles and 2013 Silver Maples that are en route to us now, paid for and scheduled to ship from distribution. We also have tens of thousands of ounces of other private silver bullion products en route to us, again paid for and scheduled to ship to us.
We are sorry about the inventory gap, but we too are experiencing delays in the supply chain from distribution. These same delays from mint distribution have been prevalent throughout the industry and are the predominant reason for the rise in premiums on silver bullion products.
We apologize for the delays and are sympathetic toward our customers, as we too are experiencing the same delays . . . and we appreciate your understanding.
Sincerely,
Goldmart.com