Silvertowne - can't deliver

[68Camaro]

Ordered bars from Silvertowne that they said were "in stock". They charged my card. 6 days ago. I called asking for delivery. After extensive phone pain they admitted that even though their site says they have the bars, that they don't have the bars. The order taker agreed to cancel after I told her I was going to protest the charge. I called the card company and protested the charge for inabilty to deliver a product that was advertised as in stock. A manager then (to my surprise) called me back and in that conversation it came out that not only do they not have the bars made - but that they don't even have the silver to make the bars. That it would be some indeterminate amount of time before they could deliver. I told him they flat out lied to me, then charged my card anyway.

As it happens (as we all know) the price of silver is down $4 since I placed the order, but I was more than willing to accept delivery. I want the silver, and I either want an acceptable date for delivery or for them to not charge me until they can. He also wanted to charge me a 20% cancellation fee but I said no - deliver the product and I'll pay. If you can't deliver, then you reverse the entire charge. And I reminded him that I would win, with the card company - because they lied.

Am I wrong?

At any rate, he couldn't argue against me, said he would talk to their accounting department to correct the charge, and to not charge me a cancellation.

I hope so.

[dakota1955]

I just ordered some bars today from silvertowne will have to see what will happen.

[Treetop]

Wow. I cant believe they want to charge you to cancel and they dont even have silver let alone minted silver for your order. It is definitely shady imo that this was listed as in stock instead of backordered. If it was a simple mistake they shouldnt be trying to charge you a cancellation fee.

Something doesnt feel the same about this recent drop compared to other large drops we have had. Has me wondering if we will start to see the wheels fall off the manipulation to some degree or another. Just a feeling.

heres to hoping you dont get charged and everyone trying to buy this dip gets their metal in hand as promised.

[angel2004]

I wondered how things were going with online companies. Many just show out of stock. As far as your credit card company, I would call now and let them be aware. They may do the chargeback if you call in the dispute. (as an example, my husband was double charged from some online game and when he emailed the company to reverse one charge they had the nerve to say they don't do reversals! He only charged once. Anyway he called the credit card and they charged back the duplicate posting) Credit cards work with their customers for the most part especially when a company doesn't follow rules or isn't fair.

[mishra142]

I just got an email from goldmart today saying all its silver orders will be delayed

[Lemon Thrower]

Northwest Territorial Mint and Monex pulled this crap on me in 2007 and 2008. I got my product once the spot price of silver plus the premium i agreed to pay declined below the price I agreed to pay. In other words, i locked in a great price, but didn't get my prodcut for 6-8 months until those scumbags could source it at an even bigger profit.

[Country]

Last week or so SILVERTOWNE added the following to their website:

"Due to high demand for silver + gold, shipping times may be longer than usual. Thank you for your understanding."

On 4/4/13, my order was shipped out that same day. The invoice was delayed, but not the shipment. Ordered again on 4/16, haven't received that, but I got a great price and I can wait. I've been satisfied with SILVERTOWNE, and I feel even with the current downtrend, they are trustworthy.

[angel2004]

I guess waiting isn't too bad but I don't know how they can take the $$ first. Even the US mint doesn't charge a CC until shipment.

[theo]

Wow! I ordered a couple bars from them last Saturday. I'm surprised they admitted that much to you. Why not give you a date like two or three weeks to mollify you for now? I'll probably give them a call this weekend.

[natsb88]

I think I have picked up a few silver orders this week because of the uncertainty and delays with other online dealers. I'm not the cheapest place around by any stretch of the imagination and I don't pretend that I am. But I don't play games with "en route" products or undisclosed pre-orders. I only sell what I have, and I ship it quickly

[68Camaro]

Last week or so SILVERTOWNE added the following to their website:

"Due to high demand for silver + gold, shipping times may be longer than usual. Thank you for your understanding."

On 4/4/13, my order was shipped out that same day. The invoice was delayed, but not the shipment. Ordered again on 4/16, haven't received that, but I got a great price and I can wait. I've been satisfied with SILVERTOWNE, and I feel even with the current downtrend, they are trustworthy.

I'm very happy for you. Good luck with your more recent orders. You'll probably get them eventually. However I ordered based on in-stock product. This delay isn't a "shipping delay" due to the shipping department being backed up. It's flat-out due to them having no silver but being willing to take my money instantly, then making me wait until they do have silver (which in this market could be many weeks to months).

Just checked - the bar I order still shows as "in stock" (I saved a screen print for the record).

In stock means it's in hand. They a) admitted it wasn't on the shelf, b) admitted the factory had no specific date they could commit to, c) then admitted they didn't even have the metal in hand - and d) tried to weasel out of it (not terribly effectively, but I presume they aren't as practiced as it as others are). Regardless, that's called lying. That's not what I call trustworthy. Would I get the metal eventually - oh, probably (presuming they don't go out of business or the market doesn't crash - neither of which I want to make a bet on in this climate). But that wasn't the deal. We had a contract which was they had an in stock item that I agreed to buy because it was in stock (versus out of stock items which I did NOT order). But it's not in stock and that isn't a mistake. They didn't acknowledge this or try to make amends but instead they wanted to charge me a fee for their deception.

I've ordered from them before, never again. When someone tells me the truth 5 times and then bold-face lies to me, they remain liars even though they may have told me the truth the previous 5 times.

[beauanderos]

I'm not the cheapest place around by any stretch of the imagination

"Extortion!"

You can't go wrong with ordering from Nate

[barrytrot]

Ordered bars from Silvertowne that they said were "in stock". They charged my card. 6 days ago. I called asking for delivery. After extensive phone pain they admitted that even though their site says they have the bars, that they don't have the bars. The order taker agreed to cancel after I told her I was going to protest the charge. I called the card company and protested the charge for inabilty to deliver a product that was advertised as in stock. A manager then (to my surprise) called me back and in that conversation it came out that not only do they not have the bars made - but that they don't even have the silver to make the bars. That it would be some indeterminate amount of time before they could deliver. I told him they flat out lied to me, then charged my card anyway.

As it happens (as we all know) the price of silver is down $4 since I placed the order, but I was more than willing to accept delivery. I want the silver, and I either want an acceptable date for delivery or for them to not charge me until they can. He also wanted to charge me a 20% cancellation fee but I said no - deliver the product and I'll pay. If you can't deliver, then you reverse the entire charge. And I reminded him that I would win, with the card company - because they lied.

Am I wrong?

At any rate, he couldn't argue against me, said he would talk to their accounting department to correct the charge, and to not charge me a cancellation.

I hope so.

I wouldn't give them the courtesy of "talking to the accounting department to SEE if they can correct their error".

You are in the right here, do a charge back through your credit card and be done with these guys.

[barrytrot]

I can 100% vouch for 68Camaro and he would take the order with a smile IF they actually had product to give him.

This is a clear cut case here.

[Rodebaugh]

I have no problem with your actions. They busted the deal.....not you.

No diff than going to krispy kream and ordering a dozen donuts while the "fresh donuts" sign is lit up. You pay for the donuts expecting to enjoy them in short order. Then a guy comes out of the back and says ....."yeah your gonna have to wait on those donuts" . You ask how long....because you still want donuts and heck you've already paid. The guy then says, "well we're kinda out of flour, not real sure when we will be getting any either."

Now if the items said backordered/delayed (which they did not at the time of purchase) that would be a diff story.
That would be more like ordering Krispy Kreams for a fundraiser. Tell them how many boxes you want and wait.

[chris6084]

I think I have picked up a few silver orders this week because of the uncertainty and delays with other online dealers. I'm not the cheapest place around by any stretch of the imagination and I don't pretend that I am. But I don't play games with "en route" products or undisclosed pre-orders. I only sell what I have, and I ship it quickly

That's the right way to do business in my opinion.

[bgretz1989]

I have no problem with your actions. They busted the deal.....not you.

No diff than going to krispy kream and ordering a dozen donuts while the "fresh donuts" sign is lit up. You pay for the donuts expecting to enjoy them in short order. Then a guy comes out of the back and says ....."yeah your gonna have to wait on those donuts" . You ask how long....because you still want donuts and heck you've already paid. The guy then says, "well we're kinda out of flour, not real sure when we will be getting any either."

Now if the items said backordered/delayed (which they did not at the time of purchase) that would be a diff story.
That would be more like ordering Krispy Kreams for a fundraiser. Tell them how many boxes you want and wait.

Sounds like someone needs a Krispy Kreams fix!

Best analogy in a while!

[slickeast]

Yum ...... Krispy Kreme

[johnbrickner]

I have no problem with your actions. They busted the deal.....not you.

Bust a deal, face the wheel.

[Hawkeye]

I just ordered some bars from them on Tuesday. It said then that shipping would be delayed 2-3 weeks, which I have no problem with. But we will see. Claiming to have something "in stock" when you don't even have the product to produce "the stock" is not cool.

[68Camaro]

I just ordered some bars from them on Tuesday. It said then that shipping would be delayed 2-3 weeks, which I have no problem with. But we will see. Claiming to have something "in stock" when you don't even have the product to produce "the stock" is not cool.

It'll be interesting to see when you all that ordered this week get yours. The manager I talked to was hedging, as though they had been told they didn't have any definitive silver coming in and no promises of any sure delivery dates. He sounded a bit shell-shocked.

[Engineer]

It'll be interesting to see when you all that ordered this week get yours. The manager I talked to was hedging, as though they had been told they didn't have any definitive silver coming in and no promises of any sure delivery dates. He sounded a bit shell-shocked.

I ordered from APMEX early Monday morning, they shipped Wednesday, and it's supposed to be here tomorrow.

[Hawkeye]

I just ordered some bars from them on Tuesday. It said then that shipping would be delayed 2-3 weeks, which I have no problem with. But we will see. Claiming to have something "in stock" when you don't even have the product to produce "the stock" is not cool.

It'll be interesting to see when you all that ordered this week get yours. The manager I talked to was hedging, as though they had been told they didn't have any definitive silver coming in and no promises of any sure delivery dates. He sounded a bit shell-shocked.

I only ordered a couple of 1 oz bars to take advantage of their free shipping so I'll ride it out just out of curiosity. But it is annoying because it did say "in stock" when I ordered. I don't appreciate that.

[68Camaro]

It'll be interesting to see when you all that ordered this week get yours. The manager I talked to was hedging, as though they had been told they didn't have any definitive silver coming in and no promises of any sure delivery dates. He sounded a bit shell-shocked.

I ordered from APMEX early Monday morning, they shipped Wednesday, and it's supposed to be here tomorrow.

Was it a product they produce themselves from large bar?

[Engineer]

It'll be interesting to see when you all that ordered this week get yours. The manager I talked to was hedging, as though they had been told they didn't have any definitive silver coming in and no promises of any sure delivery dates. He sounded a bit shell-shocked.

I ordered from APMEX early Monday morning, they shipped Wednesday, and it's supposed to be here tomorrow.

Was it a product they produce themselves from large bar?

It was government minted bullion their website showed as "in stock"...but that was from the early morning hours before the bottom.