The Rise of Coinless Branches

[Robarons]

Trying to make it a a goal now to post a little more so heres a new happening in my area.

Chase will email me heads up alerts when branches close. For example they kinda came in and sweeped all the in-store Chase branches. Closed most of them. Which is bummer because they carried better hours.

The next shoe to drop is I got an email that one of their branches is going into 'hi-tech' mode. This means there will be no more tellers at this branch. Only multiple ATM's. No coin services at all- cant get any or take any back. Also the traditional items like getting a money order or checks are gone. It did not indicate they would remove any bankers or managers so I assuming they will keep them there to open accounts, do loans, etc. They also will keep the safety deposit boxes.

Lucky me- the wave of the future is here. Kinda sucks and it looks like they may spread this idea. This is new for my area so has anyone noticed this in their neck of woods? Also this will put a dent in our hobby

[cwgii]

Tucson has a couple that have no tellers or any ,,banking,, we have closed a lot of the grocery store branches.

[coppernickel]

The credit union in the area has moved to a few 'hi-tech' branches. A friend works for said credit union and hates to float to that branch. She said they don't do much business because people are willing to drive the five miles to a real branch with people and full services.

[NotABigDeal]

I avoid my local branches that have gone away from personal contact.

Deal

[Cu Penny Hoarder]

At some point in the future there won't be ANY humans at brick and mortar branches, only robots/automated tellers. Credit unions will last longer, but eventually they'll all go the same route.

Also, pennies and nickels will stop being produced and removed from circulation. Too costly to produce. I'm surprised the US mint still makes them.

[chris6084]

Bank of America is doing all they can to make branch banking a pain to encourage people to bank online. They have 1 or 2 tellers during lunch breaks and on Fridays when they are typically super busy. It is very common for me to be in a bank with a line out the door with 1 or 2 tellers. Some of these times, there are other employees seeming to be aimlessly wandering around with nothing to do. On a recent visit to a branch, I outright asked a teller "Is Bank of America trying to p*ss off customers with a lack of customer service to make people to everything online?" Her response - "yup!"

[Recyclersteve]

Bank of America is doing all they can to make branch banking a pain to encourage people to bank online. They have 1 or 2 tellers during lunch breaks and on Fridays when they are typically super busy. It is very common for me to be in a bank with a line out the door with 1 or 2 tellers. Some of these times, there are other employees seeming to be aimlessly wandering around with nothing to do. On a recent visit to a branch, I outright asked a teller "Is Bank of America trying to p*ss off customers with a lack of customer service to make people to everything online?" Her response - "yup!"

Totally agree with you on BofA.

[68Camaro]

Totally missed this thread originally (but until the latest posts it all happened on a week I was away on a cruise, which explains that).

Doesn't mean they haven't been doing this because I haven't darkened the doors of too many bank branches lately, but of those that I been in I have I haven't yet seen a "high-tech" branch, yet. But BofA is definitely closing branches - the closest major road used to (5 years ago) have three active branches within 2 miles each way, and they were always busy. They closed one about 4 years ago and the second one early this year. Now there is just the one and I haven't been in it in over a year so don't know what's inside, but I would imagine they have coin because they service businesses. Same with the BofA branch that is just north of my work - VERY heavy coin use, they didn't blink an eye when I would ask for coin because they stocked at lot, whereas the residential branches hardly carry any. One recommendation I can suggest is to try to find out which branches do heavy retail business service.

Other institutions besides BofA are definitely reducing tellers.

[Recyclersteve]

Just saw a sign for a laundromat that doesn't use coins anymore. That is not a good sign for us collectors.

[JadeDragon]

Bank of America closed my branch, that is after closing the one that was even closer to the border a few years ago. The branch still standing is in a larger town and has lenders and other services they explained.

[everything]

How about branchless. My CU recently sent us all a 5 dollar check for MOBILE DEPOSIT ONLY. They had a nice note about how much easier it is to cash your checks and do all your banking this way. Which means you have to download their phone app. in order to cash the check.

Some branches went hi-tech, as in they have a teller machine that links you to a live teller.

The new coin machines direct deposit into your checking/savings, no can use without an account at the branch.

[Klark Cent]

Ugh. This is the first I've heard of this.

Thanks for posting it.

[TheJonasCollegeFund]

NW Indiana Chase closed most of their banks. They had SEVERAL go dark! Most I bought coins from in the past...in the $$$$ copper days of old!

[Robarons]

I hear you on that topic. Have family in South Bend- they only have one branch and thats nearest ATM too. Never thought I would have to do a 25 min drive across town to hit one of my own ATM's

[JadeDragon]

In Everett WA I saw a Bank of America storefront with ATMs and video link to a branch during business hours. It was a small storefront on Hwy 99. Busy commercial area, busy highway, nearest full service branch maybe 10 min drive, not sure.